Frequently Asked Questions

All equipment includes a minimum 30-day functional warranty from the date of delivery. If an item fails to operate as described within that window, we will repair, replace, or refund — your choice. Extended warranty options are available for select equipment categories; contact us for details.

Yes. We maintain a full inspection record for every item including inspection date, technician ID, test results, and condition grade. Contact us with the listing or OEM model number and we will send the documentation. For high-value items or large orders, we recommend requesting this as standard practice.

Submit a sourcing request through our Buyer Central page or contact us directly. Our sourcing team actively acquires equipment through hospital asset dispositions, dealer networks, and auction channels. Most items can be located within 3 to 5 business days.

Yes. We offer volume pricing for orders of 5 or more units and for facilities purchasing across multiple equipment categories. Contact our team with a list of what you need and we will put together a custom quote with the best available pricing.

For buyers near Fresno, CA, we can arrange an on-site inspection at our facility by appointment. Remote buyers can request detailed photo sets, video walkarounds, or additional documentation for high-value items before committing to a purchase.

We accept returns within 30 days for items that arrive not as described, arrive damaged, or fail to function as specified. Items must be returned in the same condition as received and must not have been modified or installed. Please contact us before returning any item to receive a return authorisation.

Yes. We accept purchase orders from verified hospitals, health systems, and government-affiliated healthcare facilities. Contact us before placing a PO order to confirm the process and documentation required.

Every item goes through our 6-stage inspection process: intake and identity verification, physical inspection, cleaning and decontamination, electrical safety testing, functional performance testing, and final grading with documentation. Each stage is conducted by biomed-trained technicians and the results are recorded. Visit our How We Inspect Equipment page for full details.

Excellent (Grade A): minimal or no visible wear, all OEM performance parameters met. Good (Grade B): normal cosmetic wear consistent with clinical use, all critical functions verified. Functional (Grade C): visible cosmetic wear, all critical clinical functions confirmed operational. The grade reflects both physical and functional condition.

We test against OEM-defined performance specifications for the specific make and model. For mains-powered equipment, we also verify IEC 60601 electrical safety parameters. We maintain service documentation and specifications for all major brands in our inventory.

Yes. Any device capable of storing patient data undergoes a documented HIPAA-compliant data wipe. We provide a certificate of data destruction for each applicable device, which you can retain for your compliance records.

Minor components such as cables, gaskets, and small mechanical parts are typically replaced. Major assemblies that fail are evaluated — if the repair is viable and meets OEM specs we repair and retest. If not, the item is either downgraded or removed from sale.

Yes. We provide a detailed asset manifest, inspection report, certificate of disposal, and certificate of data destruction where applicable. These documents support your facility's equipment management programme and regulatory requirements.

Most in-stock orders ship within 48 business hours from our Fresno, CA facility via FedEx or UPS. Domestic transit times typically range from 2 to 5 business days depending on your location. Full tracking is provided on all orders.

We accept Visa, Mastercard, American Express, and other major credit cards through our secure checkout. For larger orders we also accept ACH wire transfer and purchase orders from verified institutions. Leasing and financing options are also available.

All equipment ships in appropriate protective packaging — foam padding, anti-static materials for electronic items, and custom crating for heavy or fragile items. We include all documentation in the package and photograph items before sealing for quality assurance.

Contact us within 48 hours of delivery with photos of the damage. We will arrange either a replacement, a repair, or a full refund. We photograph all items before shipping to confirm their condition at dispatch, which expedites any damage claims.

Shipping costs vary by item weight, dimensions, and destination and are calculated at checkout. For large or multi-item orders, contact us for a custom shipping quote — we may be able to consolidate shipments to reduce total freight cost.

Yes. You will receive a tracking number via email as soon as your order ships. All domestic orders ship via FedEx or UPS with full end-to-end tracking. International orders include carrier tracking plus customs status updates where available.

Submit your equipment list through our Asset Disposition page or email info@reuse-medical.com. Include the make, model, and approximate condition of each item. We return a no-obligation valuation and purchase offer within 48 business hours at no cost to you.

Yes, in many cases. Non-working equipment that is repairable or has valuable components may still have purchase value. Truly end-of-life equipment is handled through our responsible recycling programme. Tell us what you have and we will advise honestly on the right path.

We do. Our team handles all deinstallation, removal, and transport from your facility. We work with your facilities team to schedule removal at minimal disruption to clinical operations — you do not need to arrange any logistics.

Payment is typically issued within 3 to 5 business days following receipt and verification of equipment against the agreed manifest. We pay via ACH bank transfer or check, whichever you prefer.

Yes — our trade-in credit option lets you apply the assessed value of surplus equipment directly toward pre-owned medical equipment purchases from Reuse Medical. This is popular for facilities simultaneously upgrading and clearing older assets.

Our minimum lease amount is $500 with no upper limit. We have facilitated financing for single items and full department equipment packages. Contact us to discuss multi-unit or facility-wide financing arrangements.

Most applications receive an initial decision within 24 business hours. More complex applications may take 2 to 3 business days. We will always keep you updated on the status of your application.

We offer short-term leasing from 12 to 24 months, long-term leasing from 36 to 60 months, lease-to-own arrangements, and fully customised financing structures. All options are detailed on our Leasing and Financing page.

At end of term you have three options: purchase the equipment outright at fair market value, renew the lease at a lower rate, or return the equipment. Lease-to-own agreements include a pre-agreed purchase price at signing.

Operating lease payments are generally treated as a business expense and may be fully deductible. Equipment financing may qualify under Section 179 for accelerated depreciation. Consult your accountant on your specific situation as rules vary by entity type and jurisdiction.

Yes. We ship to over 40 countries from our Fresno, California facility with experience across Latin America, Africa, the Middle East, Southeast Asia, and South Asia. We handle all U.S. export documentation for every international shipment.

Every international shipment includes a commercial invoice, packing list, Certificate of Origin, equipment condition report, and EEI/AES filing with U.S. Customs. Additional country-specific documents can be prepared on request.

This depends on the agreed Incoterms. Under EXW, FOB, or CIF the buyer handles import duties and local clearance. Under DDP we manage all costs to your facility. We offer multiple Incoterms and can advise on the best option for your country.

International orders are typically settled via wire transfer or letter of credit for larger transactions. We issue a proforma invoice with full payment details and goods ship once payment is confirmed.

Air freight typically takes 5 to 10 business days to most destinations. Sea freight ranges from 15 to 45 days depending on the destination port. Customs clearance can add 3 to 10 days. We provide estimated transit times in every international quote.